These Terms of Service govern your access to and use of the Nivaa website, app, digital content, wellness routines, assessments and related services. By accessing or using our website, app, digital content, wellness routines, assessments, or related services, you agree to these Terms of Use.

Nivaa provides guided digestive wellness education, routines and lifestyle support intended to promote digestion and general wellbeing. Nivaa does not provide medical advice, diagnosis, treatment or emergency services. Always consult a qualified healthcare professional before beginning a wellness program, especially if you are pregnant or nursing, taking medication, have a diagnosed medical condition, experience persistent symptoms, or are receiving medical care. 

Acceptance of Terms

By accessing or using Nivaa, creating an account, purchasing a journey, or selecting a button indicating acceptance, you confirm that you have read, understood and agreed to these Terms & Conditions and acknowledge the Privacy Policy.

If you do not agree, do not purchase or use Nivaa’s paid journeys or services.

You agree to use Nivaa only for personal, lawful, non-commercial purposes. You may not copy, resell, reproduce, distribute, or modify our content without written permission.

All content, designs, text, audio, routines, frameworks, branding, and materials are owned by Nivaa or licensed to Nivaa.

We may update, modify, suspend or discontinue features, content or services from time to time, subject to the protections described under “Changes to These Terms and Services” and applicable law.

We may suspend or terminate access if we believe a user has violated these terms, misused the service, failed to complete payment, or acted in a way that may harm Nivaa or other users.

To contact us, email: hello@joinnivaa.com

Wellness Disclaimer

Nivaa is a wellness and lifestyle support app. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results vary from person to person. Any references to improved digestion, energy, clarity, sleep, or weight balance are general wellness outcomes and are not guaranteed.

You are responsible for your own health decisions. Stop using any routine that causes discomfort and seek professional medical advice when needed.

Payments, Access & Refunds

Nivaa may offer one-time purchases, early access pricing, subscriptions, promotional pricing, or limited-time offers.

All prices are listed in USD and may be subject to applicable taxes based on your location. All prices are shown at checkout before payment is completed. By purchasing, you agree to pay the amount displayed at checkout. Except where required by applicable law or expressly stated at checkout, purchases are final and non-refundable.

If access is provided immediately after purchase, you understand that the digital service begins right away.

If there is a technical issue accessing your purchase, contact us at hello@joinnivaa.com and we will make reasonable efforts to help.

Program Scope

Each Nivaa journey is sold separately unless a bundle, promotion or checkout page expressly states otherwise. Purchasing Align does not include Reset or Thrive.

Purchasing Reset does not include Thrive.

Thrive may include app content, personal consultations and time-limited coach support, as described on the relevant sales or checkout page.

The features, duration, consultation entitlements and support included in your purchase are those displayed at checkout at the time of purchase.

Program Suitability

Nivaa is intended for adults who are generally in fair health and able to understand and follow the program independently.

Nivaa is not intended for emergencies, acute illness, post-operative care, palliative or end-of-life care, or the treatment of serious or unstable medical conditions.

Additional restrictions apply to Reset.

Reset is not suitable during pregnancy or menstruation.

Reset may also be unsuitable for individuals with anemia, uncontrolled high or low blood pressure, prolapsed rectum, uterine prolapse, bladder prolapse, recent Panchakarma treatment, recent childbirth or post-partum recovery, surgical recovery, or another condition requiring medical supervision.

Participants must review the Reset suitability guidance at the end of Align before beginning Reset.

Anyone who is uncertain about suitability should consult a qualified healthcare professional or contact the coach before proceeding.

Allergies and Dietary Responsibility

You are responsible for reviewing all foods, ingredients, oils and materials used in the program.

Do not use any ingredient to which you are allergic, sensitive or intolerant.

Nivaa’s food guidance is vegetarian and gluten-free, with vegan options available.

Some individuals may still need substitutions based on allergies, sensitivities, intolerances or personal dietary requirements.

You are responsible for determining whether any recommendation is appropriate for your dietary, cultural, religious or medical needs.

Consultations and Appointments

Thrive consultations are provided remotely through Zoom or another digital communication platform.

No in-person appointment is included unless expressly agreed in writing.

Clients are responsible for having a suitable device, internet connection and private environment.

The applicable rescheduling, cancellation and missed-appointment policy will be provided before the consultation is booked and forms part of these Terms.

Unless otherwise stated, appointments must be rescheduled or cancelled at least 24 hours in advance.

Missed appointments and late cancellations may be treated as used, except in emergencies, where otherwise agreed, or where required by law.

The consultation is for wellness education and lifestyle support and does not replace medical diagnosis or treatment.

Access Period

Unless otherwise stated at checkout, access to a purchased Nivaa journey is provided for six months from the date of purchase. Access automatically expires at the end of that period.

Each journey must be completed within this access period.

Consultations, follow-up appointments and coach-support periods may have shorter booking or usage deadlines.

Unused consultations and support periods expire according to the timelines stated in the applicable program description.

Access is personal.

It may not be shared, transferred or resold.

Community Conduct

Community areas are intended to provide respectful peer support.

You must not post content that is abusive, threatening, discriminatory, defamatory, unlawful, misleading, promotional, sexually explicit or harmful to another person.

Do not provide medical diagnoses or instruct other members to discontinue prescribed treatment or medication.

Do not share another person’s private or confidential information.

Nivaa may remove content or restrict community access where these standards are violated.

Nivaa does not verify or endorse statements made by community members.

User Content

You retain ownership of content you submit to Nivaa.

By submitting content through the app or community, you grant Nivaa a limited, non-exclusive licence to host, store, display and process that content only as necessary to operate and provide the services.

Nivaa will not use identifiable health-related communications or private coach messages for marketing without additional permission.

Minimum Age Requirement

You must be at least 18 years old to create an account, purchase a journey or use Nivaa independently.

By using Nivaa, you confirm that you meet this requirement.

Technology and Third-Party Services

Nivaa may use third-party platforms to provide app access, payments, video consultations, email communication and other services.

Your use of those services may also be subject to the third party’s own terms and privacy practices.

Nivaa does not guarantee uninterrupted or error-free access.

Temporary interruptions may occur due to maintenance, platform outages, internet issues or circumstances beyond our reasonable control.

Events Beyond Our Control

Nivaa is not responsible for delays or failure to perform caused by events beyond its reasonable control, including internet outages, platform failures, natural disasters, government actions, labour disruptions, public-health emergencies or failures of third-party service providers.

This does not limit any rights that cannot lawfully be excluded.

Accounts and Security

You are responsible for maintaining the confidentiality of your login information.

You may not share your account or allow another person to access purchased content through your credentials.

Notify Nivaa promptly if you believe your account has been accessed without authorization.

Privacy and Consent

Your privacy is important to Nivaa.

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.

The Privacy Policy explains:

• what personal information we collect;

• why we collect it;

• how it may be used or disclosed;

• which service providers may process it;

• how it is protected and retained; and

• how you may request access, correction or deletion where applicable.

By creating an account, submitting an assessment, communicating with the coach, purchasing a journey or otherwise using Nivaa, you acknowledge that you have reviewed the Privacy Policy.

Where consent is required by law, Nivaa will seek consent appropriate to the sensitivity of the information and the purposes for which it is collected, used or disclosed.

By voluntarily submitting information required for an assessment, consultation, app feature or coach support, you consent to its collection, use and disclosure for the purposes clearly identified at or before collection and further described in the Privacy Policy.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit Nivaa’s ability to provide certain app features, assessments, consultations or support services.

Questions or requests relating to privacy may be sent to:

hello@joinnivaa.com

Assumption of Risk and Release

You understand that participation in Nivaa’s wellness routines, dietary practices, assessments and related services is voluntary.

You acknowledge that changes to food, daily routines, physical practices and cleansing activities may involve risks, including discomfort, fatigue, digestive changes, allergic reactions or other unexpected effects.

You agree to review all suitability guidance, follow the instructions provided and seek advice from a qualified healthcare professional when appropriate.

To the fullest extent permitted by applicable law, you assume the risks associated with your voluntary participation and release Nivaa, its owner, employees, contractors and service providers from claims arising from risks that were clearly disclosed and reasonably associated with your participation.

Limitation of Liability

To the fullest extent permitted by applicable law, Nivaa and its owners, officers, employees, contractors and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, the website, app, wellness content, assessments, consultations or related services.

You understand that Nivaa provides general wellness education and lifestyle guidance. You remain responsible for deciding whether any food, routine, practice or recommendation is appropriate for you.

Nivaa is not responsible for injury, loss or adverse effects resulting from:

• failure to follow the program instructions;

• use of an ingredient despite a known allergy, sensitivity or intolerance;

• participation despite a medical contraindication or suitability restriction;

• failure to seek appropriate medical advice;

• unauthorized sharing or misuse of account access; or

• interruptions or failures involving third-party platforms, internet services or devices.

To the fullest extent permitted by law, Nivaa’s total liability arising from any claim related to a purchased service will not exceed the amount you paid for the specific Nivaa service giving rise to the claim.

Changes to These Terms & Services

We may update, modify or discontinue features, content or services from time to time.

Where a material change substantially affects a paid service during the customer’s active access period, Nivaa will make reasonable efforts to provide an appropriate alternative, access extension or other remedy, subject to applicable law.

The revised version will be posted with an updated effective date.

Continued use after the effective date constitutes acceptance of the updated Terms.

Effective date: August 5, 2026
Nivaa is operated by Viraat Consulting, Ontario, Canada.

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