Nivaa respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices.

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Information we may collect

We may collect:

• name and email address;

• account and login information;

• payment and transaction details;

• questionnaire, assessment and check-in responses;

• app and website usage activity;

• messages you send to us;

• community posts or comments;

• consultation booking information;

• device, browser, IP address, general location and analytics information; and

• marketing and communication preferences.

We do not collect medical records, medical diagnoses or clinical health data through the Nivaa app.

We do not store full credit-card details.

Payments are processed by third-party payment providers.

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How we use your information

We may use your information to:

• Provide access to Nivaa

• Personalize your experience

• Process payments

• Send account, purchase, or service emails

• Send marketing emails

• Improve the website, app, quiz, and user experience

• Prevent fraud or misuse

• Comply with legal obligations

How We Use Questionnaire Responses

We may use your questionnaire, assessment and check-in responses to:

• provide general wellness feedback;

• personalize your Nivaa experience;

• help you track progress;

• improve our programs and app experience; and

• respond to questions you submit.

Nivaa questionnaire responses are used for general wellness and educational purposes.

They are not used to diagnose, treat or assess a medical condition.

Marketing emails

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting hello@joinnivaa.com.

Sharing information

We may share limited information with trusted service providers such as payment processors, website hosting providers, email platforms, analytics tools, and customer support tools.

We do not sell your personal information.

Data security

We use reasonable safeguards to protect your information, but no online service can guarantee complete security.

Your rights

Depending on your location, you may request access, correction, deletion, or restriction of your personal information.

To make a privacy request, contact: hello@joinnivaa.com